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Four Winds Digital Sign Content Responsibilities
Information regarding who is responsible for digital sign content.
Access BGSU Password Issues
Instructions for resetting your Access BGSU password.
Reporting Issues With OnBase
Instructions for reporting an issue with OnBase.
Web Clock Troubleshooting
Troubleshooting steps for common Web Clock issues.
Outlook Troubleshooting
Troubleshooting steps for known Outlook issues including sync issues and macOS Outlook search issues.
Reporting a Qualtrics Issue
Information on reporting an issue with Qualtrics.
Canvas Studio not recording video (only audio) on Mac Devices
Instructions for fixing a camera issue in Canvas Studio on a Mac.
Printer Support Information (PERRY proTECH)
Information on reporting an issue with or requesting support for a university printer, PERRY proTECH contact information, etc.
Respondus Lockdown Browser Cannot Detect or Configure Webcam
Troubleshooting steps for issues with Respondus Lockdown Browser not detecting a device's internal webcam.
Canvas File Upload Using Microsoft OneDrive in Edge Browser
File Upload in Canvas using Microsoft OneDrive in Edge Browser will return a blank page or an error message of authentication failed while trying to use the standard Microsoft Edge browser. Instructions for current workaround.
Mac Laptop Not Displaying in Classrooms
How to get a newer Mac laptop to display in a BGSU classroom.
Reporting a Canvas Issue
Information on reporting an issue with Canvas.
Mac Audio Troubleshooting
Mac device audio troubleshooting steps.
Windows 10 1909+ Microphone Issue
Troubleshooting for Windows 10 version 1909 and higher microphone issues.
Transcript Upload Issue
Workaround for transcript upload issue.